Clinic Supplies Canada
info@clinicsuppliescanada.com
www.clinicsuppliescanada.com
1-877-855-8818

 

                As of 9am on Monday, June 1st, 2009 customers typing in www.activebraces.com will be redirected to www.clinicsuppliescanada.com and greeted by a very different web site. In fact, they will be greeted by a choice of five featured web stores that make up the Clinic Supplies Canada family.

Highlights

·         Shipping – Graduated shipping table. Faster shipping. Minimized shipments.

·         Product Range – Increased product range for each area of specialty.

·         Improved Customer Service – Longer return period. Extended office hours.

·         Improved Value – New value focused products.  New sale section.

·         Flexible Payment Options – Real time credit card. Paypal. Monthly billing.

·         Multi Store Navigation – Five stores, only one check out.

·         Acupuncture Supplies Canada (Direct access - www.acupuncturesuppliescanada.ca)

·         Massage Supplies Canada (Direct access - www.massagesuppliescanada.com)

·         Physiotherapy Supplies Canada (Direct access -  www.physiotherapysupplies.com)

·         Chiropractic Supplies Canada (Direct access – www.chiropracticsupplies.ca)

·         Clinic Office Supplies Canada (Direct access – www.clinicofficesupplies.com)

                Each website caters to a different specialty, highlighting the hottest and newest products, and displaying only the categories specific to that clinical area. This creates an easier way for website users to navigate and browse products that interest them.

Shipping

Figure 1 - Estimated delivery time for clinical supplies. See below for details.

                Clinic Supplies Canada offers a graduated shipping table that rewards customers for placing larger orders. Larger orders save money, time, and lessen the carbon footprint by reducing energy and fuel consumption required for preparation and transport. The table below demonstrates Clinic Supplies Canada’s shipping prices effective as of June 1st, 2009.

Order Total (Prior to tax)

Shipping Price

Up to $99.99

$19.50

$100 to $249.99

$12.00

$250 And Up

FREE


                Please note that special order, custom or large items may require additional shipping. This will be communicated to the customer before the order is processed.

                Clinic Supplies Canada has also taken action to reduce the number of shipments an order arrives in; an average order can now be expected to arrive in only two shipments. One load will contain clinical supplies, and the other load will contain office supplies.  (This is true for orders that contain in-stock and ready to ship items). If an item is backordered, it can add it to the next load OR send a separate load if needed.

                Clinics located in major cities can expect delivery of in-stocked office supplies within 1-2 business days. For clinical supplies, please refer to Figure 1, above.


Tips on consolidating orders...

·         Leave a sheet that is accessible to all staff members so that they can record items needed and items that are low in stock

·         Schedule a day (Example: Every other Friday) that you will always place your orders

·         Check your consumables before ordering – Pens, paper, needles, electrodes, and so on!

Product Range

 

                With the introduction of five new web stores, Clinic Supplies Canada has carried on trusted brands such as Mueller, Sombra and Valeo from Active Braces. However, to advance variety Clinic Supplies Canada has added many new brands and product options. Below are some samples:


Biotone – The Biotone product line includes oils, lotions and gels for massage therapy. Biotone boasts being one of the top selling massage therapy brand names in the industry, and takes pride in providing top quality product.


Foundation – Foundation provides a wide variety of clinical products that compare to leading brands, but are cost effective. Foundation produces treatment tables, electrodes, exercise bands, acupuncture needles and much more.


Tide – After countless requests, Clinic Supplies Canada is pleased to offer laundry detergent. Tide is available in both liquid and powdered form.

 

Please note that there may be products that your clinic requires that are no longer carried on Clinic Supplies Canada. Contact info@clinicsuppliescanada.com to allow one of our representatives to suggest a comparable product. All new products have been distributed to and tested by members of the clinical community have been determined to be suitable replacements. There may be some products that are no longer available to us, and we are unable to obtain a comparable product.  We apologize for any inconvenience this may cause.

 

Improved Customer Service

                Clinic Supplies Canada aims to respond to and resolve all questions and concerns as efficiently as possible.  Customers can read Clinic Supplies Canada’s updated terms at their convenience at: http://clinicsuppliescanada.com/cs/customer-service

                Clinic Supplies Canada has recognized the need for extended customer service hours, to increase availability for customers located outside of Ontario.

Office hours (EST) are now:
Monday 8am – 7pm EST
Tuesday 8am – 6pm EST
Wednesday 8am – 6pm EST
Thursday 8am – 6pm EST
Friday 8am – 5pm EST

                As well, Clinic Supplies Canada now allows returns on non-suited clinical items in their original packaging to be returned up to 60 days after purchase. Additional conditions may apply. Please refer to the Customer Service link above for details.
                Did an item arrive defective, or did you receive the wrong one? Clinic Supplies Canada now offers quick correction of incorrect orders within 10 working days of receipt.    
                An authorization number is required for all returns. Return shipping and handling will be reimbursed for defective products and order discrepancies only.

Improved Value

                Clinic Supplies Canada has worked hard with supplies to reduce prices where possible and improve quality and value.  With the introduction of Foundation brand products, Clinic Supplies Canada can now offer highly competitive prices on products clinics use every day.

                Customers will also be delighted to see Monthly, Weekly and Introductory sales prices on popular and new products.

 

Flexible Payment Options

                In order to make shopping online easy for all Clinic Supplies Canada customers, CSC offers three payments options:

Monthly Billing – No payment is required at the checkout. Simply choose the Monthly Billing option, and proceed. An invoice will be mailed to the clinic each month. This invoice is a payable by cheque or automatic billing directly from a bank account. (Contact 1-877-855-8818 to setup automatic billing) Clinics must be approved for monthly billing and a credit check may be required.

Credit Card – Pay the owing balance instantly using a Mastercard or Visa at the checkout.

Paypal – Pay securely from a bank account or with a credit card.

 

Multi-Store Navigation

                Just because Clinic Supplies Canada is divided into five stores doesn’t mean you’ll have to checkout separately for each one! All five stores are connected, and allow access to all products. Change stores freely by using the ‘Select Store’ drop down located at the top of the page. Your one login will work in all five stores, and all products in your ‘cart’ will be carried from store to store.

                The purpose of the multi-store setup is to provide a more specific categorization, and to narrow the scope of products to the type of clinician viewing the website.